Privacy Policy

Last updated: March 1, 2026

1. Introduction

PocketNOC ("the App") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Do Not Collect

PocketNOC is designed with a privacy-first architecture. The App connects directly to your organization's SolarWinds Orion server(s). We do not:

• Collect, store, or transmit your SolarWinds monitoring data to our servers
• Track your location
• Collect personal information for advertising purposes
• Share any data with third-party analytics or advertising services
• Access your contacts, photos, or other device data unrelated to the App's function

3. Information Stored on Your Device

The following information is stored locally on your device and protected by iOS Keychain encryption:

• Authentication credentials: Server URL, username, and encrypted password or authentication tokens used to connect to your SolarWinds server
• Custom API headers: Any additional HTTP headers you configure for server access (e.g., proxy headers)
• Session credentials: Encrypted authentication credentials for maintaining authenticated sessions
• App preferences: Theme selection and UI settings

All sensitive data is stored using iOS Keychain with kSecAttrAccessibleWhenUnlockedThisDeviceOnly protection, meaning it cannot be extracted from device backups or transferred to other devices.

4. Network Communications

The App communicates with:

• Your SolarWinds Orion server: All monitoring queries (SWIS API calls) go directly to your server over HTTPS. This data stays between your device and your server.
• Apple Push Notification service (APNs): In a future release, if push notifications are enabled, your device token may be registered with APNs for alert delivery.

5. Crash and Diagnostic Data

The App may collect anonymous crash reports and performance diagnostics through Apple's standard crash reporting infrastructure. This data does not contain your monitoring data, credentials, or personally identifiable information.

6. Data Retention

Locally cached monitoring data (node lists, alert history) is stored temporarily for performance and is cleared when you sign out. All Keychain-stored credentials and headers are deleted when you sign out of the App.

7. Your Rights

You can at any time:

• Sign out to delete all stored credentials, tokens, and cached data from your device
• Delete the App to remove all locally stored data including Keychain entries
• Disable notifications through iOS Settings if push notifications are available in a future release

8. Children's Privacy

PocketNOC is an enterprise application designed for use by IT professionals. The App is not intended for use by children under 13, and we do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated policies will be posted within the App and on our website with a revised "Last updated" date.

10. Contact

For questions about this Privacy Policy, contact us.