Terms of Service

Last updated: March 1, 2026

1. Acceptance of Terms

By downloading, installing, or using PocketNOC ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

2. Description of Service

PocketNOC is a mobile application that provides monitoring and management capabilities for SolarWinds Orion infrastructure. The App connects to your organization's SolarWinds Orion server(s) to display monitoring data, alerts, and node information.

PocketNOC is an independent product and is not affiliated with, endorsed by, or sponsored by SolarWinds Worldwide, LLC. SolarWinds, Orion, and related marks are trademarks of SolarWinds Worldwide, LLC.

3. Account and Access

To use PocketNOC, you must have valid credentials to a SolarWinds Orion server that your organization operates. You are responsible for:

• Maintaining the confidentiality of your SolarWinds credentials
• All activities performed through the App using your credentials
• Ensuring your use complies with your organization's security policies
• Obtaining proper authorization from your organization before connecting to any SolarWinds infrastructure

4. Acceptable Use

You agree to use PocketNOC only for lawful purposes and in accordance with your organization's acceptable use policies. You shall not:

• Use the App to access systems you are not authorized to access
• Attempt to reverse engineer, decompile, or disassemble the App
• Use the App to transmit malicious code or interfere with any network or server
• Redistribute, sublicense, or resell the App

5. Data Handling

PocketNOC connects directly to your organization's SolarWinds Orion server(s). Your monitoring data remains within your organization's infrastructure and is not transmitted to PocketNOC's servers, except:

• Push Notifications: In a future release, alert summary data may be routed through Apple Push Notification service (APNs) if enabled
• Crash Reporting: Anonymous crash and performance data may be collected to improve the App

6. Availability and Support

PocketNOC is provided on an "as available" basis. We do not guarantee uninterrupted access to the App. The App's functionality depends on your SolarWinds Orion server's availability and configuration.

7. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE ERROR-FREE OR THAT MONITORING DATA WILL BE ACCURATE OR COMPLETE.

8. Limitation of Liability

IN NO EVENT SHALL POCKETNOC OR ITS DEVELOPERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, BUSINESS INTERRUPTION, OR DAMAGES ARISING FROM MISSED ALERTS OR MONITORING FAILURES, REGARDLESS OF THE CAUSE OF ACTION.

9. Indemnification

You agree to indemnify and hold harmless PocketNOC and its developers from any claims, damages, or expenses arising from your use of the App, your violation of these Terms, or your violation of any third-party rights.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted within the App and on our website. Continued use of the App after changes constitutes acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

12. Contact

For questions about these Terms, contact us.